CMS Sutra
Last Updated: 27 March 2025
CMS Sutra Cycle 3 – Reviews of the Top 5 Healthier SG-compatible
Clinic Management Systems (CMS) by active users
Brought to you by College of Family Physicians Singapore (CFPS)
Background of HSG and role of HSG-compatible Clinic Management Systems
Healthier SG (HSG) is a national initiative in Singapore aimed at improving public health through preventive and patient-centered care. It anchors residents to primary care providers via an enrollment process, with over 1,000 clinics and 1 million residents participating. To achieve the aims of delivering effective and coordinated patient-centered care in the primary care setting, one of the key facilitators is the HSG care protocols which are launched at regular intervals. To date 18 care protocols spanning from smoking cessation to diabetes mellitus have been launched and integral to these care protocols is the need for physicians to submit clinical data (clinical indicators) of their HSG enrollees specific to each care protocol. Clinics meeting submission criteria qualify for the Care Enrollment Grant (CEG) and Annual Service Fee (ASF).
Given the number of protocols and enrollees, HSG-compatible Clinic Management Systems (CMS) aim to help clinics to streamline operations, reduce administrative burdens, and support data submissions. At present, the top five HSG-compatible CMSes are Clinic Assist, GPConnect, Galen, Plato and SGiMED (in alphabetical order). CMS Sutra reviews these CMSes to help users understand their features and effectiveness.
For a complete list of HSG-compatible CMSes, visit Synapxe.
CMS Sutra Review Methodology and Evolution of Cycles 1 to 3
CMS Sutra employs surveys and in-depth discussions with CFPS-appointed reviewers to evaluate the CMSes in real-world settings. The survey includes validated tools like the Systems Usability Scale (SUS). Field research also supports a practical understanding of each CMS.
The project has three survey cycles aligned with major HSG phases:
- Cycle 1: Assessed core CMS functionalities, customer support, billing, and cybersecurity.
- Cycle 2: Expanded to usability, NEHR compatibility, medication management, and lab integration.
- Cycle 3: Refined to usability, reliability, stability, and the ability to assist with clinical indicator submissions for CEG and ASF.
