Plato
Plato has a range of Clinic Management Systems / Electronic Medical Records Systems ranging from the Specialist Clinic Software package to the General Practitioner (GP) Clinic Solution. Our CMS Sutra review is focused exclusively on the GP Clinic Solution version.
Plato performed well in our Cycle 3 survey and tied with fellow HSG-compatible CMS SGiMED in first place. For the Cycle 3 survey, Plato garnered a respectable overall rating of 3.5 stars out of 5 stars among respondents. Plato achieved favorable ratings in the areas of Ease of Use for HSG features, Stability and Customer Support. Plato’s main stand-out feature is its rock-solid stability, and it is widely known among its users as “the CMS with no downtime”. Plato also boosts many interesting features such as its much vaunted “automated contactless front desk”, its user-friendly organization of laboratory results, and its ability to generate various reports and statistics.
CEG and Annual Service Fee (ASF) Report Card
Similar to other top 5 HSG-compatible CMSes, Plato had some users who reported lower than expected disbursement in the variable component of ASF during the first release of the Interim Payment Advice in January 2025. 20.5% of users rated one or two stars when surveyed on the completeness of the HSG Care Report generated by Plato in helping them claim for the ASF and incentives. Our reviewers highlighted that the lower recognition could be due to the users’ lack of awareness on how to indicate certain outcomes such as Screen for Life (SFL) outcomes. More specifically Plato generally lags behind the other CMSes in terms of dissemination of information pertaining to upgrades and know-how relating to HSG functionalities. Our reviewers also noticed a lack of training on features and functionalities relating to HSG-related workflows. This in turn may have led to a lack of user awareness on how to fulfill requirements tied to CEG and ASF.
Like other HSG-compatible CMSes, it is recommended that users actively reach out to their CMS vendor to have a better understanding of how to submit the key data tied to CEG and ASF with the aim of achieving a better outcome for next year’s CEG and ASF.
HSG-related Functionalities – Old and New
Plato performed reasonably well in terms of HSG-related functionalities (including both pre-existing ones and the newer ones). 53.8% of users rated the comprehensiveness of Plato’s HSG Health Plan module as 4 or 5 stars. The transition to the new version of the Health Plan was generally smooth without any major issues (except the inability to copy over free text information from older Health Plans which is a universal issue for all CMSes). One interesting feature of Plato’s Health Plan module is that it automatically populates all selections from the previous health plan (except the free text component) and does not require a “copy last goal” feature (unlike other CMSes). The new Patient Care Summary (PCS) had functioned as it was intended to be, and the data presented was accurate. However, because Plato already has pre-existing functionalities to allow its users to have a landscape view of their patients’ collated information, the PCS function was not particularly useful to Plato users (who are already used to similar functionalities prior to the launch of PCS). HSG tier versus CHAS tier price comparison, price caps on Whitelisted medications, remote drug orders and tracking of delivery status was generally fuss-free and worked well.
Perennial Areas which Users are Interested In
Plato’s key strength is its very stable system with nary a downtime reported by users. 59% of users rated Plato’s stability as 4 or 5 stars during this period. Due to this rock-solid stability, most users did not have to tap on customer support services. In the rare instances in which they had to, the customer support was generally responsive. 51.3% of users also rated Plato's ability to satisfactorily resolve technical issues as 4 or 5 stars.
Plato is also packed with interesting features from its patient self-registration system (dubbed the “automated contactless front desk”), its intuitive organization of laboratory results, automated features such as creating a list of preferred specialists to refer to and its strong ability to generate a wide range of reports and statistics that help in business analytics.
Laboratory and Third-Party Administrator (TPA) / Insurance systems integration was good with accurate data flows. Users did not report any major issues for data contribution to NEHR.
Perhaps due to its rock-solid stability, Plato may have grown accustomed to pushing out new features without much advance notification or training to end-users. This may have led to some users not being familiar with newer functionalities.
Summary
In summary, Plato is a very stable CMS and users who prioritize stability above all other features should consider checking out Plato. Plato has an interesting array of features and is generally user-friendly with an intuitive design.
To learn more or to book a demo, head over to https://platomedical.com/
